Privacy Policy – Number2project Sofa & Recliner Repair Experts

At Number2project Sofa & Recliner Repair Experts, we value your privacy and are committed to protecting your personal information.

Information We Collect

We may collect the following information when you contact us or submit a request:

• Name
• Phone number
• Email address (if provided)
• Address
• Service request details
• Photos or videos of furniture (if submitted for diagnosis)

This information is used solely to provide furniture and recliner repair services.

How We Use Information

We use collected information to:

• Respond to service requests
• Schedule appointments
• Assign technicians
• Provide updates regarding repairs
• Diagnose issues based on provided details or images
• Communicate regarding parts, services, or follow-ups

We do not sell or share your personal information with third parties for marketing purposes.

Communications (SMS & Email)

By providing your contact information, you consent to be contacted by Number2project Sofa & Recliner Repair Experts regarding your service request, appointment scheduling, and job updates.

We may contact you via:

• Phone
• Text message (SMS)
• Email

SMS Details:

• Message frequency may vary
• Message and data rates may apply
• You can opt out at any time by replying STOP
• Consent is not a condition of purchase

Email Details:

• You may receive service-related or occasional informational emails
• You can unsubscribe at any time using the unsubscribe link

We only send messages to individuals who have provided consent through our website forms, phone communication, or direct interaction with our business.

SMS Communication (Technicians)

We communicate with technicians via SMS for operational purposes.

By joining our technician network, technicians agree to receive SMS messages related to:

• New lead notifications
• Customer details
• Job assignments
• Scheduling updates

Message frequency varies depending on service demand.

Technicians may opt out of SMS communications at any time by contacting us directly.

These messages are strictly service-related and not promotional.

Service Data & Media

Photos, videos, and descriptions of furniture provided by customers may be used solely for:

• Repair diagnosis
• Technician coordination
• Internal documentation of completed work

We do not use customer media for marketing without explicit permission.

Data Protection

We take reasonable and appropriate measures to protect your personal information from unauthorized access, disclosure, or misuse.

Contact Information

For any questions regarding this Privacy Policy, please contact:

Number2project Sofa & Recliner Repair Experts
📞 Phone: 916-701-0000
🌐 Website: https://number2project.com

Google Maps Platform and Local Business Information

Number2project and Furniture Repair AI may use Google Maps Platform, including Google Places services, to help users locate furniture repair businesses and related services.

When you request local repair-service information, Furniture Repair AI may display information provided by Google, including business names, addresses, ratings, review counts, telephone numbers, websites, business photos, and links to Google Maps.

Google Maps Platform is a third-party service operated by Google. Google’s collection and use of information is governed by Google’s Privacy Policy and applicable Google Maps/Google Earth terms.

Number2project does not control business information supplied by Google and does not guarantee that third-party business information, ratings, operating status, contact information, photos, pricing, availability, or other information is complete, current, or accurate.

Furniture Repair AI may identify Number2project as “Recommended by Furniture Repair AI.” This is a recommendation made by Number2project/Furniture Repair AI and does not represent a Google ranking, recommendation, endorsement, or placement.

Google-provided repair businesses may be displayed separately as local alternatives. Number2project does not alter those businesses for the purpose of representing them as Google’s ranking of Number2project.

Furniture Repair AI may provide links to Google Maps and third-party business websites. You leave the Furniture Repair AI experience only when you intentionally select an external link or action, such as a business website or Google Maps link. Number2project is not responsible for the privacy practices, content, accuracy, availability, or operation of third-party websites or services.

Your use of Google Maps features and content is subject to Google’s applicable terms and policies.

Furniture Repair AI and the Furniture Repair AI Mobile App

Furniture Repair AI is operated by Number2project LLC. This section explains how Number2project collects, uses, stores, and shares information when you use the Furniture Repair AI website or mobile application.

Anonymous Conversations

Furniture Repair AI does not require you to create an account or sign in.

When you begin a conversation, the service creates a random conversation identifier and a secret resume credential. These allow the same device to restore and continue the conversation. The mobile application stores these credentials using secure device storage. Number2project stores a cryptographic hash of the secret resume credential for verification.

These credentials are used for conversation security and continuity. They are not advertising identifiers and are not used for cross-app tracking.

Information You Provide

Depending on how you use Furniture Repair AI, Number2project may collect:

• Messages and questions you send through the AI conversation.
• Furniture photos you choose to upload.
• Voice recordings you choose to submit for transcription.
• Voice-derived transcripts.
• A city, ZIP code, or other service location you type into the conversation.
• Your name, email address, or phone number when you voluntarily provide it.
• Information about your furniture, repair issue, requested service, or preferred contact method.
• Information included in a request for Number2project repair service or follow-up.

Do not submit passwords, payment-card numbers, government identification numbers, or other information that is not needed for furniture-repair assistance.

AI Processing

Furniture Repair AI sends conversation text and relevant conversation history to OpenAI to generate repair guidance and responses.

When you upload a furniture photo, the photo may be sent to OpenAI for visual interpretation, identification of visible furniture or part characteristics, and comparison against a filtered set of Number2project catalog products.

Number2project’s OpenAI organization currently has input/output sharing disabled and API call logging disabled. These settings do not mean that Zero Data Retention is enabled. OpenAI may still process or retain information under its applicable API terms, data controls, abuse-monitoring practices, and legal obligations.

OpenAI states that API content is not used to train or improve its models unless the API customer has opted to share that content. Number2project’s input/output sharing setting is currently disabled.

Voice Features

If you use voice input, Furniture Repair AI temporarily records audio on your device and sends it through Number2project’s API to OpenAI for transcription.

Number2project does not intentionally store the original raw voice recording in its database, Supabase Storage, or server filesystem after transcription. Temporary files on the mobile device are subject to best-effort cleanup. The resulting transcript may be stored as part of your conversation.

If you use spoken AI responses, response text is sent to OpenAI to generate speech. Generated speech may be cached temporarily on your device and removed through normal cache cleanup.

OpenAI may process or retain voice and speech requests under its applicable API data controls.

Furniture Photos

Uploaded furniture photos are stored in a private Supabase Storage bucket. Furniture Repair AI uses temporary signed links to provide restricted access when a photo must be displayed or processed.

Uploaded photos receive internal expiration metadata, but Number2project does not currently promise that they will be automatically deleted after a fixed number of days. Photos connected to a Number2project service request may be retained as part of the associated service, job, warranty, or dispute record.

Local Repair-Provider Search

Furniture Repair AI does not request or collect your device’s GPS location.

If you ask Furniture Repair AI to find a nearby repair professional, the service category and city or ZIP code you typed may be sent to Google Places. Google may return business names, addresses, telephone numbers, websites, ratings, reviews, photos, attribution information, and Google Maps links.

If you follow a Google Maps link or interact with Google-hosted provider content, Google’s privacy practices also apply.

Number2project Service Requests

Using Furniture Repair AI does not automatically create a Number2project customer or service record.

If you voluntarily ask Number2project to contact you or provide repair service, Furniture Repair AI may create a service lead using information you supplied. This information may include your name, email address, phone number, city, state, ZIP code, repair issue, relevant conversation context, and associated furniture-photo references.

The anonymous conversation may then be associated with a Number2project customer or service record so the company can respond, schedule service, document the repair, and provide related customer support.

Interaction Information

Furniture Repair AI may record limited first-party interaction information, including:

• Product or product-category interactions.
• Repair-provider results and recommendations shown.
• Provider telephone, website, or Google Maps selections.
• Number2project product links selected.
• Service-request or repair-start events.

This information is used to operate the service, maintain conversation continuity, measure whether recommendations are useful, prevent duplicate processing, and improve Number2project’s service.

Furniture Repair AI does not use advertising identifiers, behavioral advertising, or cross-app tracking.

Hosting and Operational Logs

Furniture Repair AI is hosted using Replit. Application and hosting systems may process operational information such as IP addresses, request paths, response statuses, request duration, error information, photo object paths and sizes, AI model and usage metadata, and internal anonymous conversation identifiers.

The application does not intentionally include conversation bodies, photo contents, or raw voice contents in its operational logs.

Replit retains published-app logs for seven days. Other security or request-monitoring records may follow the applicable provider’s retention schedule.

Storage and Retention

Number2project uses Supabase to store anonymous conversations, messages, voice-derived transcripts, processing records, interaction events, attachment metadata, and uploaded furniture photos.

Number2project does not currently apply a verified fixed automatic deletion period to conversations, messages, transcripts, interaction events, or AI usage records. Uploaded attachments receive expiration metadata, but actual deletion may depend on operational cleanup and whether the attachment has become part of a Number2project service record.

Supabase database backups are active. Point-in-Time Recovery is not enabled. Database backups may retain deleted database records until the applicable backup expires. Supabase database backups contain Storage metadata but do not contain the actual photo objects stored through Supabase Storage.

Number2project may retain information longer when reasonably necessary for security, fraud prevention, legal obligations, tax or accounting requirements, service records, warranties, payments, disputes, or the establishment, exercise, or defense of legal claims.

Access and Deletion Requests

You may request access to or deletion of information associated with your Furniture Repair AI interaction through Number2project’s Privacy & Data Requests page:

https://number2project.com/privacy-data-request/

Because Furniture Repair AI does not use customer accounts, Number2project must reasonably verify that the requester participated in or controls the anonymous conversation before disclosing or deleting its information.

If you still have access to the original conversation, Number2project may provide a single-use verification phrase and ask you to enter that phrase into the same Furniture Repair AI conversation. This verifies control of the conversation without requiring you to disclose the secret resume credential.

If the original conversation is unavailable, Number2project may attempt verification using an email address or phone number previously supplied in the conversation, together with information such as the approximate conversation date, city or ZIP code, furniture type, repair issue, photo description, or related Number2project service reference.

Number2project will not ask you to provide the secret conversation resume credential. Do not send that credential through a website form, email, telephone call, or text message.

After a properly verified deletion request, Number2project will delete applicable Furniture Repair AI conversation data from active systems, including conversation messages, voice-derived transcripts, AI interaction events, attachment metadata, and uploaded furniture photos, unless an applicable retention exception applies.

Deletion of Furniture Repair AI conversation data does not automatically delete legitimate Number2project invoices, payments, completed-job records, warranties, tax and accounting records, fraud-prevention records, security records, disputes, or information required by law. When information must be retained, Number2project will limit its continued use to the applicable business, security, legal, or recordkeeping purpose.

Deleted information may remain temporarily in provider backups or security systems until those copies expire under the applicable provider schedule.

Number2project will respond to verified privacy requests within the period required by applicable law.