Return & Exchange Policy

Effective Date: Immediately

At Number2project – Sofa & Recliner Repair Experts, we specialize in technical furniture and recliner repair parts. Due to the nature of these products, please review our policy carefully before placing an order.

30-Day Defective Item Policy

• We offer a 30-day return or exchange only for defective items.

• The 30-day period begins on the date the item is delivered.

• Items must be unused, unmodified, and in original condition.

Exchanges for Defective Items

• Defective items may be exchanged within 30 days of delivery.

• Authorization from Number2project is required before returning any item.

• Replacement parts are shipped after the defective item is received and inspected, unless otherwise approved.

No Returns or Exchanges for Incorrect Orders

Because recliner and furniture parts are model-specific and diagnosis-dependent, we do not accept returns or exchanges for:

• Incorrect parts ordered

• Faulty, incomplete, or incorrect diagnosis

• Parts that do not resolve the issue

• Incompatibility with your furniture, mechanism, motor, or brand

• Buyer error, guesswork, or change of mind

• Installation mistakes or improper handling

⚠️ Ordering the wrong part is not considered a defect.

Shipping Responsibility

• Customers are responsible for all return and exchange shipping costs.

• Original shipping fees are non-refundable.

• Number2project is not responsible for items lost or damaged during return shipping.

• We recommend using a trackable shipping method.

Authorization Required – Contact Us First

• Do NOT send items back without contacting us first.

• Unauthorized returns will be refused and returned at the customer’s expense.

• To request a return or exchange, you must provide:

  • Order number

  • Clear photos and/or video showing the defect

  • Description of the issue

📧 Contact us first at: [your support email]

Inspection & Final Decision

• All returned items are inspected upon arrival.

• If the item is determined not to be defective, the return or exchange will be denied.

• The item may be returned to the customer at their expense.

Professional Disclaimer

Recliner and furniture repair requires proper diagnosis, correct part selection, and correct installation.

Number2project is not responsible for:

• Incorrect diagnoses made by customers or third parties

• Improper installation

• Labor costs

• Secondary damage caused by misuse or incorrect repairs

Quick Checkout / Product Page Summary (Short Version)

Please Read Before Ordering

• ✅ 30-day returns only for defective items

• ❌ No returns or exchanges for wrong parts ordered

• ❌ No returns due to faulty diagnosis or incompatibility

• 🚚 Customer pays all return & exchange shipping

• 📧 Contact Number2project before sending anything back

Placing an order confirms acceptance of this policy.

Before You Order – Important Diagnostic Notice

⚠️ Important Diagnostic Disclaimer

Recliner and furniture parts are not universal. Many issues share similar symptoms but require different parts.

Before ordering, you should:

• Confirm part numbers, voltage, pin configuration, and compatibility

• Verify the diagnosis of the issue

• Compare photos carefully with your existing part

If you are unsure, contact Number2project before purchasing.

Ordering a part that does not fix the issue or is incompatible does not qualify for a return or exchange.

Dealer vs Retail Customer Policy

• Retail Customers:
  Subject to the full Return & Exchange Policy above.

• Dealers / Technicians / Trade Buyers:
  All sales are considered professional purchases. Dealers are expected to verify compatibility and diagnosis.
  Returns or exchanges are only accepted for confirmed defects and require prior authorization.

Final Acceptance Clause

By placing an order on Number2project.com, the customer acknowledges and agrees to all terms outlined in this Return & Exchange Policy.